1. Branch Overview

Carrefour Market – Runda Mall is one of the newest additions to Carrefour’s growing retail network in Kenya. Located within the modern Runda Mall in Nairobi, the branch was officially opened in November 2024 as Carrefour’s 25th store in the country. Operated by Majid Al Futtaim under the Carrefour franchise, the supermarket was established to serve the rapidly expanding residential communities of Runda, Rosslyn, Gigiri, Nyari, and neighboring suburbs. Its strategic location provides convenient access for families, professionals, diplomats, and visitors seeking a comprehensive shopping experience in one destination.

The supermarket occupies more than 2,500 square meters of retail space, allowing it to stock thousands of products across multiple categories. Customers can purchase fresh fruits and vegetables, meat, seafood, bakery products, dairy items, frozen foods, beverages, household essentials, electronics, and personal care products under one roof. The spacious layout enables shoppers to navigate comfortably while enjoying organized aisles and clearly marked product sections.

One of the distinguishing features of the Runda Mall branch is its modern shopping environment. Carrefour introduced self-checkout technology at the store to reduce waiting times and improve customer convenience. The supermarket also emphasizes sustainability by sourcing many products from local farmers and manufacturers, supporting Kenya’s agricultural and manufacturing sectors while ensuring customers have access to fresh, high-quality goods.

Since its opening, Carrefour Market – Runda Mall has quickly become a preferred shopping destination for residents of Nairobi’s northern suburbs. Its combination of quality products, competitive pricing, excellent customer service, and innovative retail technology reflects Carrefour’s commitment to delivering a world-class shopping experience while contributing to Kenya’s retail industry and local economy.

2. Contact Information

Carrefour Market – Runda Mall provides several convenient ways for customers to obtain assistance before, during, or after their shopping experience. Whether customers need to inquire about product availability, store services, promotions, operating hours, or general information, the branch maintains accessible communication channels to ensure prompt customer support.

The supermarket is located inside Runda Mall in Nairobi, making it easy to identify and access from surrounding neighborhoods. The mall’s location serves residents from affluent residential estates including Runda, Gigiri, Rosslyn, Nyari, and Muthaiga, while also attracting shoppers from other parts of Nairobi due to its modern facilities and ample parking.

Customers can contact the store directly by telephone using +254 780 920 593 for inquiries regarding products, promotions, or store services. During business hours, customer service representatives are available to assist with questions about stock availability, special offers, and other shopping-related concerns.

In addition to telephone support, customers can obtain information through Carrefour Kenya’s official digital platforms, including its website and social media pages, where updates on promotions, seasonal discounts, loyalty programs, and new product arrivals are frequently published. These platforms also provide valuable information about delivery options, shopping campaigns, and nationwide offers that may apply to the Runda Mall branch.

For customers visiting the store in person, trained customer service personnel are available to provide assistance, guide shoppers to product locations, and resolve any concerns that may arise during their visit. This commitment to customer support contributes significantly to Carrefour’s reputation as one of Kenya’s leading supermarket chains.

3. Operating Hours

Carrefour Market – Runda Mall operates every day of the week from 7:00 AM to 10:00 PM, providing customers with flexible shopping hours that accommodate different lifestyles and schedules. The extended operating hours make the supermarket suitable for early morning shoppers, working professionals, families, and individuals who prefer to shop during the evening after work.

Opening at 7:00 AM allows customers to purchase fresh groceries, bakery products, and daily essentials before beginning their workday. Morning shoppers often benefit from freshly stocked shelves and recently prepared bakery items, ensuring a wide selection of products throughout the store.

The supermarket remains open continuously until 10:00 PM, enabling customers to shop conveniently during lunch breaks, after work, or later in the evening. This schedule is particularly valuable for busy professionals and families who may have limited time during standard business hours. Weekend shoppers also benefit from the same operating schedule, making it easier to plan grocery trips without worrying about reduced weekend hours.

During major public holidays, festive seasons, or special promotional events, Carrefour may adjust its operating hours to accommodate increased customer demand. Customers are encouraged to confirm holiday schedules through the store’s customer service channels or Carrefour Kenya’s official communication platforms before visiting.

The consistent daily schedule demonstrates Carrefour’s commitment to customer convenience and accessibility. Combined with efficient checkout systems, including self-service checkout counters, the operating hours help minimize congestion while providing shoppers with a smooth and flexible retail experience. These extended hours have made Carrefour Market – Runda Mall a reliable destination for everyday shopping needs throughout the week.

2. Contact Information

Carrefour Market – Runda Mall is committed to providing customers with convenient access to information and customer support. Whether shoppers need assistance with product availability, store services, promotions, operating hours, or general inquiries, the branch offers multiple contact channels to ensure a smooth shopping experience.

Store Contact Details

• Store Name: Carrefour Market – Runda Mall
• Location: Runda Mall, Limuru Road, Runda, Nairobi, Kenya
• Telephone: +254 780 920 593
• Operating Hours: Monday–Sunday, 7:00 AM – 10:00 PM

Customers can contact the store directly during business hours to inquire about product availability, promotions, store services, and general shopping assistance. The customer service team is trained to respond promptly and provide helpful information before, during, and after a customer’s visit.

For broader customer support, Carrefour Kenya also provides a national customer care service that assists with online shopping, deliveries, loyalty programs, feedback, and general inquiries.

Carrefour Kenya Customer Care

• Toll-Free Number: 0800 221 322
• Email: info@carrefour.ke

Customers can also visit Carrefour Kenya’s official website to browse weekly offers, explore available products, shop online, and learn about delivery services, loyalty rewards, and ongoing promotions.

Runda Mall Contacts

For inquiries related to the shopping mall itself, including parking, events, leasing, or mall facilities, customers may contact the mall management directly.

• Telephone: +254 793 273 909
• Email: info@rundamallke.com

With multiple communication channels available, Carrefour Market – Runda Mall ensures customers can easily obtain assistance, making shopping more convenient and enhancing the overall customer experience.